Customer Care Executive

Job Summary

Job Title:
Customer Care Executive

Job Domain:
Call Center/BPO/KPO

IT Software - Application Programming/Maintenance

Customer Care Executive

Delhi - Noida, Uttar Pradesh - Ghaziabad

2 Year(s) - 2 Year(s)

Not Disclosed by Recruiter

Job Type:

Company Name:
Niramaya Healthcare Pvt. Ltd.


Any Graduation - Any Specialization

Job Description

The role requires working as the Help Desk executives at NOIDA office as well as their Patient Care Centers (PCC) in Indirapuram and Ghaziabad area. The key responsibility of the Help Desk Executive will be as follows:

Responsible for attending calls from Customer, MRs & Home Collection Executives. The calls can be related to booking home sample collection, enquiring about report status, seeking clarification about different health packages and so on.

First point of escalation for the Customer and internal team.

Assigning home collection executive for home sample pick up and confirming timely pick up and ensuring submission of samples at the designated PCC.
Collecting the samples along with the completed documentation from the Home Collection Executives at the PCC.
Cash collections from the Home Collection Executives.
Internal tracking and uploading of the sample reports.
Ensuring delivery of the report to the customer.

The positions are open for NOIDA, Indirapuram and Ghaziabad centers. Salary as per the Industry Standard and will not be a constraint for a suitable candidate.

Industry: Medical / Healthcare / Hospitals

Salary: INR 1,00,000 - 1,75,000 P.A

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