Guest Relations Executive

Job Summary

Job Title:
Guest Relations Executive

Job Domain:
Hotel/Restaurants

Function:
Hotels/Restaurants

Skills:
Guest Relations Executive,Guest Handling,Guest Relations,front office executive,front office

Location:
Maharashtra - Mumbai

Experience:
1 Year(s) - 3 Year(s)

Salary:
Not Disclosed by Recruiter

Job Type:
Permanent

Company Name:
Orchid Hotel

Qualification

Any Graduation - Any Specialization

Job Description

To block rooms as per Guest Satisfaction and ensure all amenities are placed before his arrival.

Should know all long staying Guests, be aware of their preferences and take extra care of them.

To pay courtesy calls during Guests on local sight seeing areas and shopping facilities when required.

Should be able to advice Guests on local sight seeing areas and shopping facilities when required.

Should make reservation of table in restaurant of Guest choice.

To arrange airport transfer as well as day use cars with the travel desk.

To reconfirm airline tickets of guest as per request.

To receive, check in escort Guest to their rooms as per standard operating procedures.

Should be conversant with the different facilities provided in the rooms.

Should have complete knowledge about hotel facilities such as restaurants, ticketing, shopping areas, banqueting facilities etc.

To ensure all fixtures in rooms in good working conditions.

To check if rooms are blocked as per guest preferences like: Atrium facing ,close to the elevator, away from the elevator etc.

Salary:Not Disclosed by Recruiter
Role Category:Front Office/Customer Care
Role:Front Office/Guest Relations Executive/Manager

View Details:
Visit Orchid Hotel



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