Manager / Sr.manager

Job Summary

Job Title:
Manager / Sr.manager

Job Domain:
Call Center/BPO/KPO

Function:
ITES/BPO/KPO/Customer Service/Operations

Skills:
Process excellence, Six Sigma, COPC,Program Management, Change Management, Team management

Location:
Maharashtra - Mumbai

Experience:
4 Year(s) - 6 Year(s)

Salary:
Not Disclosed by Recruiter

Job Type:
Permanent

Company Name:
Firstsource Solutions Pvt.Ltd.

Qualification

Any Graduation - Any Specialization
Any Post Graduation - Any Specialization

Job Description

Position Purpose:
The holder of this role is to lead teams responsible for measuring, analyzing, improving and controlling key processes that influence customer satisfaction and/or productivity with a special focus on Analytics.

Key Accountabilities/ Responsibilities:
Manages Relationship with various programs / process in the responsibility area
Program Manage assigned initiatives across organization
Leads Six Sigma teams using DMAIC processes and tools.
Facilitate opportunity area identifications for the assigned area
Mentor & Coach Lead Black Belts
Facilitate & Manage change required to deliver the results
Deliver Black Belt Trainings
People Management & development.


Decision Making / Authority:
All decisions which have to be taken within the area of the project.
All financial decisions within project in consultation with the superior.

Salary:Not Disclosed by Recruiter
Role Category:Operations
Role:Operations Manager



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