Quality Manager

Job Summary

Job Title:
Quality Manager

Job Domain:
Call Center/BPO/KPO

Function:
ITES/BPO/KPO/Customer Service/Operations

Skills:
Quality Manager - Manager BPI

Location:
Tamil Nadu - Tiruchirappalli

Experience:
7 Year(s) - 12 Year(s)

Salary:
6 Lacs/Year To 13 Lacs/years

Job Type:
Permanent

Company Name:
Randstad India Limited

Qualification

Any Graduation - Any Specialization
Any Post Graduation - Any Specialization

Job Description

Position: Manager BPI (Quality Manager)
Experience: 7-12 years
Education: Graduation is mandatory
Work Location: Trivandrum
Roles and Responsibilities
a)Team handling skills , should have some exposure to BPO Ops environment
b)Work in coordination with the leadership team to analyze monitor and drive process improvements
c)Develop recommendations to improve the process for the Clients by Engaging and analyzing the areas of improvement, Change Management workshops
d)Assist clients with project identification, selection and prioritization
e)Assist with overall data analysis, conclusions and presentations related to project completion and findings
f)Evaluate projects against certification requirements and provide appropriate feedback and to act as consultant on certain projects
g)Conduct classroom instruction for basic toll for Process improvement Operational Metrics / Simple Quality tools
h)Individually complete client defined/assigned projects as needed
i)Ability to understand all deliverables and associated contractual requirements (i.e. status reports, invoicing, Operation Metris etc.)
j)Has an understanding of the basic principles of project management
k)Exposure to conduct Audits , and some auditing experience

Skills Requirement
a)Green Belt/ Black Belt Certification
b)Lean and Kaizen Implementations
c)Useage of Minitab
d)Excel Skills
e)Presentation Skills
f)Analytical Skills
g)Facilitation Skills
Competencies
a)Communication Skills
b)Conflict Management
c)Team Collaboration
d)Ability to Influence
e)Change Management

Salary:INR 6,00,000 - 13,00,000 P.A
Role Category:Quality
Role:Quality Assurance/Quality Control Manager



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